SERVICE Magazine – Privacy Notice
Last Updated: [10/16/2025]
Introduction
SERVICE Media GmbH (“SERVICE Magazine”, “we”, “us”, “our”), based in Switzerland, is the data controller of your personal information.
This Privacy Notice explains how we collect, use, store, share and protect your personal information when you interact with us, including through our website and other services.
1. How and when we collect personal information
We collect personal information directly from you when you:
- visit or use our website (including when signing up for newsletters, submitting forms, entering competitions, or participating in campaigns or collaborations);
- register for or attend our events;
- contact us by email, phone, post, or social media;
- participate in surveys or market research;
- interact with us on social media or through third-party platforms.
We may generate personal information about you through your use of our website (e.g., via cookies). For more details, see our Cookies Policy.We may also receive information about you from trusted third-party partners who help us operate and improve our services, as well as publicly available sources such as social media or search engines.
2. What personal information we collect
We may collect the following personal information directly from you:
- Personal and contact details: name, email address, phone number, date of birth, country of residence.
- Demographic information: age, date of birth, social media profile information.
- Marketing and communication preferences.
Responses to surveys or market research.
Any other information you choose to provide (e.g., when contacting us, attending our events, or entering competitions).
We may also generate or collect the following: Participation information: event attendance data, competition entries, photography or video taken at events, security recordings from event venues.
Contact information: records of customer support enquiries, correspondence, and response times.
Technical information: IP address, device information, browser type, login information, and usage data collected through cookies and similar technologies.
User behaviour information: journey through our website, page interactions, newsletter engagement.We may collect the following from other sources:Social media information: interactions with our posts or ads, interests, age ranges, location, and engagement metrics.
Third-party service providers: information needed to operate our website, manage events, or deliver our services.Purposes for processing your personal information
We may process your information to:
Provide services, products, event access, newsletters, and information you request.
Send marketing communications (based on your consent or legitimate interests, depending on the situation).
Manage events, competitions, and promotional campaigns (including the use of event photography or video).
Authenticate and secure access to our website.
Ensure proper functioning, security, and optimisation of our website and internal systems.
Analyse website usage and marketing performance.
Tailor advertising and content to your interests (where legally permitted).
Provide customer service and support.
Comply with legal obligations and respond to regulatory requirements.
Protect our rights, users, and services.
Conduct research, trend analysis, and customer satisfaction monitoring.Legal bases for processing include: performance of a contract, legitimate interests, consent (where required), and compliance with legal obligations.
Where we store your personal information
Your personal information may be stored or processed in Switzerland, the EEA, or countries outside these regions, including locations with different data protection standards such as the USA, UAE, Korea, or China.When transferring data internationally, we ensure appropriate safeguards are in place, such as:adequacy decisions standard contractual clauses approved certification frameworks (e.g., EU-US Data Privacy Framework) derogations where applicable (e.g., data necessary to perform a contract)You may contact us for details of these safeguards.How long we keep your personal information.
We retain personal information only as long as necessary for the purposes for which it was collected, considering:
- legal obligations
- industry best practices
- limitation periods business needs
When your data is no longer required, we delete or anonymise it.
If processing relies on your consent and you withdraw it, we will stop processing and delete your information unless another legal basis applies.
If you unsubscribe from marketing emails, we keep your email address only to ensure you are not contacted again. Disclosing your information.
We may share your personal information with:Companies within our group (if applicable), for internal reporting, optimisation, and security.
Service providers and business partners who help us operate our website, run events, manage marketing campaigns, or provide customer services.
Brand partners or collaborators, but only when you have given explicit consent.
Prospective buyers or partners in the event of a business sale, merger, or restructuring.
Authorities or regulators when legally required.
Third parties to protect our legal rights, enforce our terms, or prevent fraud. Data security
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. However, no online or electronic storage system can guarantee absolute security.
International transfers
Because we operate internationally, your personal information may be transferred outside Switzerland or the EEA.
We ensure these transfers comply with applicable data protection laws through safeguards such as:
- adequacy decisions
- standard contractual clauses
- approved certification mechanisms
- legal derogations
You may request a copy of these safeguards.
Your rights
Depending on your location (e.g., Switzerland, EEA, UK), you may have the right to:access your personal information
correct inaccurate information request erasure of your data
object to processing based on legitimate interests
- restrict how we process your information
- request transfer of your data to another controller
- withdraw consent at any time (where processing is based on consent)
To exercise your rights, contact: mail@service-mag.commail@service-mag.com 